What customers are saying about our service and our website

I just wanted to let you know how happy I am with your service. I'm just getting into car racing and have placed three orders in the last month. Service is quick, your website is easy to navigate and the phone people have been really helpful and informative.  M.D. from California

Subject: Service quality. You guys are sooooooo much better than the competition! Thanks.  J.W. from California

Extremely happy with the service. Easy to use online catalogue and shipped across the world to Singapore in 2-3 days. Awesome.  A.F. from Singapore

You guys provide the best service of any place I do business.  J.W. from Oklahoma

After switching an order from 3 day air to ground service to save on shipping and still get guaranteed delivery on the third day: "Thank you for your prompt attention to my order. Great customer service! Nice to find these days ... not the usual!"  W.M. from Virginia

Although I just got my 1964 Dodge 330, I needed a couple of parts right away. Pegasus had them in stock and they were shipped out right away. A pleasure to do business with. I will be back for more parts soon!  M.E. from Arizona

Thanks, you're the best! Pegasus has other customers local to me and they told me the service was great! They were right.  C.F. from Australia

Easily one of the most user friendly sites for ordering that I've used on the web.  J.B. from Missouri

Great parts and people. I have had no problems with anything I have ever bought from Pegasus. I will be buying more from Pegasus.  D.B. from Alabama

Pegasus has prompt, courteous service. Good company to work with!  W.W. from South Carolina

Pegasus is a really great company to deal with! I've placed several orders and each was shipped the same day. The parts are always packed extremely well, nothing is ever missing. For one order your staff even went out into the warehouse and put their hands on the parts to verify some specifics so I got what I was looking for.  E.M. from Illinois

I have been a customer since 1988 when I started SCCA racing. Your catalog is the bible. I can't tell you how much I learned just from reading it. Please keep up the great work and know that many of us highly value your company, and dedication to us little guys.  M.H. from Indiana

Product is as advertised. Thanks Pegasus for your fast shipping and quality products!  D.S. from Florida

Pegasus stocks hard-to-find parts. "Looked around the web at various aerospace and aviation suppliers and forgot these [metric jet nuts] were right under my nose at Pegasus! High quality and you can get quantity discounts too! Pegasus rocks."  K.L. from Illinois

I've always had good success with my dealings with Pegasus. The only snafu was an experiment in shipping which didn't go as planned. One time out of 50+ purchases in 7 years. Not a bad record.  T.M. from Indiana

I really appreciate you having the parts in stock that I need. Product availability is critical when working in purchasing. I look forward to continuing to purchase product from you now, and in the future. Thanks.  C.F. from South Carolina

I just want to send a quick note thanking Pegasus and its staff for hosting Roger Caddell and the data acquisition seminar this past Saturday. The information Roger relayed was very insightful and valuable for new and experienced users of the AIM products. I also have a stronger appreciation and allegiance to Pegasus for taking the time and effort on a Saturday to support their customers. It is very much appreciated.  M.M. from Minnesota

Great to deal with - fast and reliable. Would always use when products are not available in Australia.  A.W. from Queensland

John went out of his way to look up a supplier for me and even went into their inventory to verify that they had the same part. Even gave me the part number and the number on hand. Please acknowledge John for doing an outstanding job. He has provided service above and beyond anything expected.  S.H. from Oregon

Just wanted to say that I work in a field that is dependent on our web site. I feel that the "user friendliness" of your site exceeds ours. I am very impressed and think that whoever did it for you really did a stand up job. My congratulations to you and your company for a job and web site well done.  J.B. from Louisiana

I want to express my exceptional satisfaction with how you guys handle orders. Not once in my life had I been refunded some money because shipping was less than anticipated, so thank you for that.  M.R. from New Jersey

I emailed you at 8:00 am Saturday morning, stuff arrived in Sydney at 1:45 am Sunday, and delivered to my office 2:00 pm today Monday. Can't get much better service than that.  G.B. from Australia

I'm a big fan of your shop. You have things in stock and they get shipped promptly. I just do track days now so I am not tearing up stuff like when I raced with SCCA but I will ring when I need something.  R.H. from Texas

After receiving a refund for an estimated shipping charge that was too high: "I realize that it is the right thing for a business to do, but these days, people and businesses that do the right thing are becoming harder and harder to find. I appreciate the customer service I've received from Pegasus."  A.B. from British Columbia, Canada

While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.

Customer satisfaction is the most important measure of our success

If we ever fall short of your expectations, please let us know about it.