What customers are saying about our service and our website
The following is a random sample of the comments we get from customers nearly every day. Some entries are edited for brevity.
Unbelievable! I've already received my order. I wish I could get this kind of service from my other vendors. Keep up the good work. D.R. from Alberta, Canada
Just wanted to say that I work in a field that is dependent on our web site. I feel that the "user friendliness" of your site exceeds ours. I am very impressed and think that whoever did it for you really did a stand up job. My congratulations to you and your company for a job and web site well done. J.B. from Louisiana
The Pegasus website is easy to navigate considering all the oddball things I plugged into my mega-order. It is stable and didn't unexpectedly dump my whole order just because I forgot to cross a 'T' or dot an 'I' somewhere. Refreshing! S.T. from California
Although I just got my 1964 Dodge 330, I needed a couple of parts right away. Pegasus had them in stock and they were shipped out right away. A pleasure to do business with. I will be back for more parts soon! M.E. from Arizona
Always great service and quick shipping. Recently had a small shipment lost/delayed by the carrier and Pegasus sent me a replacement part overnight at no charge. I didn't even ask. Way above and beyond!! N.A. from Illinois
Pegasus gave great detail on the item description which helped me select exactly what I needed. C.L. from California
GREAT COMPANY! Excellent to deal with. Fast shipping and great people! R.V. from Louisiana
After being treated the way we treat all of our customers, one customer sent this message: "That's just awesome!!! Never had a company do that before!! I will make Pegasus a regular stop for parts from now on!!" (To us it was just business as usual - but we're glad that he was impressed with our customer service.) T.M. from Michigan
Hi Guys, I ordered some bearings at lunchtime Friday and they arrived at my house in the UK on Monday morning at 8:15! I'm really impressed, you are faster than most UK suppliers. I will definitely come to you again in the future. C.W. from England
Just a sincere note of thanks to your company and specifically the salesman that handled my recent order. You will get more of my business... Please accept this note of appreciation for the prompt courteous service that so many companies seem to forget these days. J.D. from Washington
Fast delivery. Great customer service. Great price. G.N. from Ohio
Great parts and service. AAA+ I will definitely be back. W.H. from New Zealand
Thank you for your efforts in organizing the AIM data seminar. I enjoyed the day. I also enjoyed seeing your facility. I was very impressed with the organization and cleanliness. After visiting your location it is easier to see how you consistently offer such outstanding customer service. J.G. from Wisconsin
Pegasus racing is a really great company to deal with. I'm always impressed. I'll definitely recommend you to anyone for their racing supplies. D.R. from Virginia
I have made frequent orders lately and I have to tell you that you guys are awesome! I can't believe how quick I get my parts. I don't know how it could get done any better! Thanks again for your quick service. W.M. from Indiana
After being charged 49 cents to mail a couple of o-rings: "Thank you for being one of the few places that doesn't try to ship an o-ring via UPS and charge $10 for it. I'll take another look at your website for future needs." J.C. from Ohio
Typical Pegasus service. Call to order - they ship - we receive - no problems ever L.R. from North Carolina
I had a problem with an order I placed. I screwed up. The person that answered the phone went out in the shipping area, opened up the order and fixed my problem. No being put on hold. No hassle. Just good old fashioned service. Thanks!! L.F. from Wisconsin
Pegasus is a really great company to deal with! I've placed several orders and each was shipped the same day. The parts are always packed extremely well, nothing is ever missing. For one order your staff even went out into the warehouse and put their hands on the parts to verify some specifics so I got what I was looking for. E.M. from Illinois
Prompt and Accurate Customer Service. I basically screwed up my order, emailed changes to them, and they made sure my order was sent with the correct items. Great service. K.C. from California
Pegasus has the best customer service, very helpful and fast. T.Q. from Colorado
You guys provide the best service of any place I do business. J.W. from Oklahoma
These guys are helpful and know what you need. Great advice, good to deal with. F.P. from New Zealand
Everything about Pegasus is awesome. I can always count on them when I am in a bind. They are super friendly and always so helpful. I recommend them to everyone I know, and I try and buy everything I can from them. Thanks guys and gals! You all rock! B.C. from California
While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.
Customer satisfaction is the most important measure of our success
If we ever fall short of your expectations, please let us know about it.