What customers are saying about our service and our website

I just wanted to thank you for helping me out with this situation. Your customer service was outstanding and I have already HIGHLY recommended you to numerous friends!  C.W. from Texas

Very organized and professional group. Description of items I buy are always accurate. Enjoy purchasing from Pegasus.  O.J. from Florida (yes, those are his real initials)

Wow, impressively fast service... Thank you for your outstanding customer service.  J.B. from Washington

My last order was for some small decals and while placing the order online I just clicked on the usual UPS shipping method. Soon after I received a call suggesting changing the shipping method to US Mail to save a few bucks. Pegasus is a great company to deal with.  E.M. from Illinois

I know of nobody that does a better, faster or more reliable job getting orders to me.  M.W. from Colorado

The on-line ordering with in-stock indication is awesome! Even ordering custom numbers [vinyl graphics] was entirely painless and foolproof.  G.S. from Wisconsin

You guys are awesome! Just wanted to say a quick thanks for your great service, professional parts and super fast postage.  F.H. from Australia

Thanks for the email and thanks for taking the initiative to save me some money! I appreciate the personal email to let me know. So many transactions today feel like you are talking to computers so it's nice when a simple email is sent. Thanks again!  K.W. from Indiana

Great service! Pegasus has always provided incredible service. Delivery is very predictable and reliable. I have used Pegasus as my primary supplier for over 10 years.  R.Z. from Ohio

The replacement order arrived today, just as you promised. I am overwhelmed by Pegasus' handling of what was a UPS failure. Your extraordinary efforts to make things right for this customer will make Pegasus my first choice for parts and supplies in the future.  B.M. from Florida

Thank you for your email response and for taking care of my problem. It's great to work with a vendor that is proactive in resolving customer issues. I'm looking forward to doing more business with your company in the future.  H.B. from Iowa

I would like to thank you for the ease and speed of my recent purchase. Your website is extremely well laid out, making it easy to find and order parts with or without part numbers. The shopping trolley and check out are well designed and easy to use as was the transport and order tracking. I was amazed at the speed of the purchase and delivery, I placed the order at about 2.30pm on Thursday 19/11/2009 and received all parts ordered at 9.24am Monday 23/11/2009 [in Australia]. All parts were neatly and securely packaged, my purchase experience has been absolutely brilliant. I would thoroughly recommend your company to anyone involved in motor sport or car modification. I would doubt that I could have received anything as quick if I had placed the order in Australia. I found your pricing more than competitive, the parts are very well made and most definitely would shop with you again, THANK YOU.  J.E. from Australia

I want to express my exceptional satisfaction with how you guys handle orders. Not once in my life had I been refunded some money because shipping was less than anticipated, so thank you for that.  M.R. from New Jersey

After being charged 49 cents to mail a couple of o-rings: "Thank you for being one of the few places that doesn't try to ship an o-ring via UPS and charge $10 for it. I'll take another look at your website for future needs."  J.C. from Ohio

Thanks for your help. This was my first order with you and I was very pleased with the friendliness and service!  G.P. from Florida

John went out of his way to look up a supplier for me and even went into their inventory to verify that they had the same part. Even gave me the part number and the number on hand. Please acknowledge John for doing an outstanding job. He has provided service above and beyond anything expected.  S.H. from Oregon

I emailed you at 8:00 am Saturday morning, stuff arrived in Sydney at 1:45 am Sunday, and delivered to my office 2:00 pm today Monday. Can't get much better service than that.  G.B. from Australia

These folks are the best -- best products, service, shipping times, etc. Have been consistently delighted with everything I've gotten from them.  B.H. from Michigan

Thanks for putting together such a simple web site. It was quite easy to find the items I didn't have a part no. for and for those I did! I'll be back!!  J.M. from Michigan

Great resource and a professional organization. I will definitely check their site first when the need arises. Clear concise information. I can see why they are highly recommended.  K.R. from California

Hi Guys, I ordered some bearings at lunchtime Friday and they arrived at my house in the UK on Monday morning at 8:15! I'm really impressed, you are faster than most UK suppliers. I will definitely come to you again in the future.  C.W. from England

Fast delivery. Great customer service. Great price.  G.N. from Ohio

Your company is the most dependable and fast. If you have it, I will buy without looking anywhere else. Keep up the great job.  B.G. from Pennsylvania

While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.

Customer satisfaction is the most important measure of our success

If we ever fall short of your expectations, please let us know about it.