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What customers are saying about our service and our website

The following is a random sample of the comments we get from customers nearly every day. Some entries are edited for brevity.

I really appreciated the follow-up email letting me know when parts that I needed were back in stock and providing the link I needed to go right to the part. Great service!  J.L. from Indiana

GREAT COMPANY! Excellent to deal with. Fast shipping and great people!  R.V. from Louisiana

Pegasus is a really great company to deal with! I've placed several orders and each was shipped the same day. The parts are always packed extremely well, nothing is ever missing. For one order your staff even went out into the warehouse and put their hands on the parts to verify some specifics so I got what I was looking for.  E.M. from Illinois

Extremely happy with the service. Easy to use online catalogue and shipped across the world to Singapore in 2-3 days. Awesome.  A.F. from Singapore

The replacement order arrived today, just as you promised. I am overwhelmed by Pegasus' handling of what was a UPS failure. Your extraordinary efforts to make things right for this customer will make Pegasus my first choice for parts and supplies in the future.  B.M. from Florida

Thank you for the excellent customer service. I know I can always count on your technical advice and prompt service.  K & K Racing and Restorations

Thank you. I received my credit memo funds. I would also like to thank you for your excellent customer service and will be recommending your company to my racing colleagues.  B.N. from Australia

Prompt and Accurate Customer Service. I basically screwed up my order, emailed changes to them, and they made sure my order was sent with the correct items. Great service.  K.C. from California

Thanks for the email and thanks for taking the initiative to save me some money! I appreciate the personal email to let me know. So many transactions today feel like you are talking to computers so it's nice when a simple email is sent. Thanks again!  K.W. from Indiana

I just wanted to add my 2 cents about Pegasus... what a great company to deal with. I have done several orders with them that have gone flawlessly. I even received a letter from them informing me of a small refund to my account due to a miscalculated shipping charge from a previous order. Now that's service. From other racers I have talked with I hear that they keep a large inventory so you don't get that backorder BS. It really bugs me when you order from some online shops and they don't ship it for a week because they never really had it in stock.  Posted on www.redpepperracing.com

I would like to thank you for the ease and speed of my recent purchase. Your website is extremely well laid out, making it easy to find and order parts with or without part numbers. The shopping trolley and check out are well designed and easy to use as was the transport and order tracking. I was amazed at the speed of the purchase and delivery, I placed the order at about 2.30pm on Thursday 19/11/2009 and received all parts ordered at 9.24am Monday 23/11/2009 [in Australia]. All parts were neatly and securely packaged, my purchase experience has been absolutely brilliant. I would thoroughly recommend your company to anyone involved in motor sport or car modification. I would doubt that I could have received anything as quick if I had placed the order in Australia. I found your pricing more than competitive, the parts are very well made and most definitely would shop with you again, THANK YOU.  J.E. from Australia

I placed an order with you last week and I have to tell you the service was great! I had a glitch in the credit card processing and both ladies I worked with were very kind and expedient. Please thank them for me. I will be doing more business in the future. Keep up the good work. It is nice to feel like a wanted customer.  J.C. from Texas

Great parts and people. I have had no problems with anything I have ever bought from Pegasus. I will be buying more from Pegasus.  D.B. from Alabama

Just a sincere note of thanks to your company and specifically the salesman that handled my recent order. You will get more of my business... Please accept this note of appreciation for the prompt courteous service that so many companies seem to forget these days.  J.D. from Washington

Unbelievable! I've already received my order. I wish I could get this kind of service from my other vendors. Keep up the good work.  D.R. from Alberta, Canada

Great service guys. Ordered on Friday, got a follow-up email re shipping on [my] Friday evening, received the goods on Monday morning - in Scotland! I couldn't have got the stuff any quicker from a UK supplier even if they could have matched the price.  W.B. from Scotland

Prompt service to Australia. Excellent service, goods were exactly as described, well packaged and received in Adelaide only a few days after ordering!  R.B. from Australia

Thanks, you're the best! Pegasus has other customers local to me and they told me the service was great! They were right.  C.F. from Australia

Can't say enough good things about how great the service and shipping is from Pegasus! Thanks!  K.T. from Ontario, Canada

Great service! Pegasus has always provided incredible service. Delivery is very predictable and reliable. I have used Pegasus as my primary supplier for over 10 years.  R.Z. from Ohio

Good job. You guys rock. Thanks!!  J.W. from Florida

While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.

Customer satisfaction is the most important measure of our success

If we ever fall short of your expectations, please let us know about it.

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