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What customers are saying about our service and our website

The following is a random sample of the comments we get from customers nearly every day. Some entries are edited for brevity.

UPS delivered my package one day late. You refunded my shipping without being asked to do so. Thanks for handling this in such a proactive way. Your service and expertise will keep me coming back.  C.J. from California

Just received new caps and want to thank you for taking care of the problem. Your company's response is much appreciated. I will certainly consider you guys as my first choice for future racing supplies.  H.R. from New York

I just wanted to add my 2 cents about Pegasus... what a great company to deal with. I have done several orders with them that have gone flawlessly. I even received a letter from them informing me of a small refund to my account due to a miscalculated shipping charge from a previous order. Now that's service. From other racers I have talked with I hear that they keep a large inventory so you don't get that backorder BS. It really bugs me when you order from some online shops and they don't ship it for a week because they never really had it in stock.  Posted on

The replacement order arrived today, just as you promised. I am overwhelmed by Pegasus' handling of what was a UPS failure. Your extraordinary efforts to make things right for this customer will make Pegasus my first choice for parts and supplies in the future.  B.M. from Florida

A very slick, user friendly online system. Well done!  M.G. from Australia

I cannot tell you how much I appreciate your company. Your product selection is great and you seem to have everything I need in stock. Your catalog and on-line tech articles are great. Many thanks.  P.T. from Georgia

As usual, service was excellent from Pegasus.  S.L. from Georgia

Fast shipping. Items were exactly as described and in great condition. Order arrived promptly & will definitely order with them again.  M.H. from Texas

Thanks so much for getting my order out so quickly. You all have the best customer service, prices and fastest shipping that I've seen in a long time. I will gladly buy from you again.  D.L. from Alabama

Great service! Pegasus has always provided incredible service. Delivery is very predictable and reliable. I have used Pegasus as my primary supplier for over 10 years.  R.Z. from Ohio

Thanks for putting together such a simple web site. It was quite easy to find the items I didn't have a part no. for and for those I did! I'll be back!!  J.M. from Michigan

I write this to tell you how impressed I was. What you did for me is very rare and I am thankful for your effort. What you did carries me through all the lesser attempts by others who don't fully appreciate what customer service is! Thank you again!  R.G. from Ontario, Canada

A big thank you for providing a quality product to help me convert an old Bosch CIS-E VW fuel system to -6an lines. I haven't found anyone else who makes them and they were the perfect thing to get my car running again. I'll probably be ordering more to convert my other cars and my friends' cars since we all have crusty old VWs that have obsolete NLA parts. I'll pass the word on about your parts. Thanks again.  P.C. from Massachusetts

Thank you so much for your help! Great customer service. I will definitely be using Pegasus Auto Racing in the future!  J.Y. from Australia

These guys are helpful and know what you need. Great advice, good to deal with.  F.P. from New Zealand

I just wanted to drop off a note of thanks and say that your efforts to save my weekend are greatly appreciated and didn't go unnoticed. The turnaround time was impeccable. I contacted you late yesterday and my contact at UPS called me at 9:40 this morning to say it arrived. This is teamwork!!!  F.P. from Ontario, Canada

As a longtime Pegasus customer, I'm very pleased with your new website. Works great!! Pegasus has always been my favorite "store" because of your inventories and service, and this only makes you guys that much better. Nice job!  D.Z. from California

Every thing I have ever ordered has been in stock or they get it to me very quickly. Whether I call in an ordwr, do an internet order or talk to a tech person, I have always (without exception) been fully satisfied. They are a great place to shop for my racing needs.  Google Trusted Store reviewer

Fast delivery. Great customer service. Great price.  G.N. from Ohio

5 Star Enterprise. Very good service & quality products as always. Pegasus is on the A List.  M.M. from California

I just wanted to thank you for helping me out with this situation. Your customer service was outstanding and I have already HIGHLY recommended you to numerous friends!  C.W. from Texas

Thank you for your continued excellent service. The technical information contained in your catalogs and courteous, knowledgeable staff are extremely helpful in providing a safe, reliable and enjoyable motorsport experience.  D.O. from Illinois

I just want to send a quick note thanking Pegasus and its staff for hosting Roger Caddell and the data acquisition seminar this past Saturday. The information Roger relayed was very insightful and valuable for new and experienced users of the AIM products. I also have a stronger appreciation and allegiance to Pegasus for taking the time and effort on a Saturday to support their customers. It is very much appreciated.  M.M. from Minnesota

While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.

Customer satisfaction is the most important measure of our success

If we ever fall short of your expectations, please let us know about it.