What customers are saying about our service and our website
The following is a small sample of the positive comments we get from customers nearly every day.
Some entries are edited for brevity.
The website and search feature is amazing. The best online/search catalog I've used. D.O. from Virginia
You guys provide the best service of any place I do business. J.W. from Oklahoma
I would like to thank you for the ease and speed of my recent purchase. Your website is extremely well laid out, making it easy to find and order parts with or without part numbers. The shopping trolley and check out are well designed and easy to use as was the transport and order tracking. I was amazed at the speed of the purchase and delivery, I placed the order at about 2.30pm on Thursday 19/11/2009 and received all parts ordered at 9.24am Monday 23/11/2009 [in Australia]. All parts were neatly and securely packaged, my purchase experience has been absolutely brilliant. I would thoroughly recommend your company to anyone involved in motor sport or car modification. I would doubt that I could have received anything as quick if I had placed the order in Australia. I found your pricing more than competitive, the parts are very well made and most definitely would shop with you again, THANK YOU. J.E. from Australia
I have made frequent orders lately and I have to tell you that you guys are awesome! I can't believe how quick I get my parts. I don't know how it could get done any better! Thanks again for your quick service. W.M. from Indiana
Pegasus had the better price on most of the stuff and they had it all. They also got the parts to me 2 days after I ordered them. I highly recommend them. Posted on www.alfabb.com
What a pleasure dealing with a company with scruples, integrity, and just doing the right thing. Thank you so much. Look forward to the next time we do business together again. I will highly recommend your company to others for sure. D.W. from Connecticut
Great service guys. Ordered on Friday, got a follow-up email re shipping on [my] Friday evening, received the goods on Monday morning - in Scotland! I couldn't have got the stuff any quicker from a UK supplier even if they could have matched the price. W.B. from Scotland
I have been a customer since 1988 when I started SCCA racing. Your catalog is the bible. I can't tell you how much I learned just from reading it. Please keep up the great work and know that many of us highly value your company, and dedication to us little guys. M.H. from Indiana
You guys are SOOOOOO cool! Real parts, excellent prices, and customer care way beyond the call of duty. The six bucks shipping refund isn't the issue. The fact that you refunded it, and notified me, proves your caliber. Not to forget that you had arcane items IN STOCK, or that your website permits "quick ordering", or that your PAPER catalog has excellent and clear info! C.P. from Hawaii
I just wanted to let you know how happy I am with your service. I'm just getting into car racing and have placed three orders in the last month. Service is quick, your website is easy to navigate and the phone people have been really helpful and informative. M.D. from California
Just a short note to thank you for the excellent service your company offers. I have ordered from you for many years and always with great results. It's nice to work with such a reliable organization. No one matches your supply, your prices, and the speed with which you are able to get product out the door. M.L. from British Columbia, Canada
Thank you for your continued excellent service. The technical information contained in your catalogs and courteous, knowledgeable staff are extremely helpful in providing a safe, reliable and enjoyable motorsport experience. D.O. from Illinois
Thank you for the info and the effort. It is good to do business with a vendor that obviously believes in customer service. There is way too little of that these days. E.E. from Texas
I found your company while surfing the net and I am amazed at the pieces you stock for someone who needs to fabricate parts. Your service is terrific and when talking on the phone to your customer service I felt like you actually 'wanted' my business. Thanks for the good service and keep it up. J.C. from Texas
I just wanted to add my 2 cents about Pegasus... what a great company to deal with. I have done several orders with them that have gone flawlessly. I even received a letter from them informing me of a small refund to my account due to a miscalculated shipping charge from a previous order. Now that's service. From other racers I have talked with I hear that they keep a large inventory so you don't get that backorder BS. It really bugs me when you order from some online shops and they don't ship it for a week because they never really had it in stock. Posted on www.redpepperracing.com
The on-line ordering with in-stock indication is awesome! Even ordering custom numbers [vinyl graphics] was entirely painless and foolproof. G.S. from Wisconsin
Just a sincere note of thanks to your company and specifically the salesman that handled my recent order. You will get more of my business... Please accept this note of appreciation for the prompt courteous service that so many companies seem to forget these days. J.D. from Washington
I just wanted to drop off a note of thanks and say that your efforts to save my weekend are greatly appreciated and didn't go unnoticed. The turnaround time was impeccable. I contacted you late yesterday and my contact at UPS called me at 9:40 this morning to say it arrived. This is teamwork!!! F.P from Ontario, Canada
Thanks for your help. This was my first order with you and I was very pleased with the friendliness and service! G.P. from Florida
Just wanted to say that I work in a field that is dependant on our web site. I feel that the "user friendliness" of your site exceeds ours. I am very impressed and think that whoever did it for you really did a stand up job. My congratulations to you and your company for a job and web site well done. J.B. from Louisiana
As a longtime Pegasus customer, I'm very pleased with your new website. Works great!! Pegasus has always been my favorite "store" because of your inventories and service, and this only makes you guys that much better. Nice job! D.Z. from California
Thanks for putting together such a simple web site. It was quite easy to find the items I didn't have a part no. for and for those I did! I'll be back!! J.M. from Michigan
Easily one of the most user friendly sites for ordering that I've used on the web. J.B. from Missouri
Chris & Carla: Just a note about the great article in PRI Magazine.
Everyone is very glad you're back at the helm of Pegasus Auto Racing
Supplies. G.G. from Illinois
I placed an order with you last week and I have to tell you the service was great! I had a glitch in the credit card processing and both ladies I worked with were very kind and expedient. Please thank them for me. I will be doing more business in the future. Keep up the good work. It is nice to feel like a wanted customer. J.C. from Texas
While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.
Customer satisfaction is the most important measure of our success
If we ever fall short of your expectations, please let us know about it.