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What customers are saying about our service and our website

The following is a random sample of the comments we get from customers nearly every day. Some entries are edited for brevity.

I just want to send a quick note thanking Pegasus and its staff for hosting Roger Caddell and the data acquisition seminar this past Saturday. The information Roger relayed was very insightful and valuable for new and experienced users of the AIM products. I also have a stronger appreciation and allegiance to Pegasus for taking the time and effort on a Saturday to support their customers. It is very much appreciated.  M.M. from Minnesota

Thank you for the info and the effort. It is good to do business with a vendor that obviously believes in customer service. There is way too little of that these days.  E.E. from Texas

Prompt service to Australia. Excellent service, goods were exactly as described, well packaged and received in Adelaide only a few days after ordering!  R.B. from Australia

I called and the response I received was, to me, not typical. IT WAS UNBELIEVABLE! I received the replacement part Next Day Air at no charge. Service like this is what keeps customers, like me, returning.  D.R. from Washington

The Pegasus website is easy to navigate considering all the oddball things I plugged into my mega-order. It is stable and didn't unexpectedly dump my whole order just because I forgot to cross a 'T' or dot an 'I' somewhere. Refreshing!  S.T. from California

Thank you so much for your help - great customer service! I will definitely be using Pegasus Auto Racing in the future!  J.Y. from Australia

This was my first time ordering from you and the whole process has been a pleasure, the online ordering was so easy, the status of the parts, and quick delivery, It's almost fun. I will be ordering from you again.  R.E. from Ontario, Canada

I just placed my first order with Pegasus and I wanted you to know that it was a superb on-line shopping experience. Keep up the good work!  D.P. from Pennsylvania

Very good products and excellent service by the Pegasus staff.  H.G. from Florida

I just wanted to thank you for helping me out with this situation. Your customer service was outstanding and I have already HIGHLY recommended you to numerous friends!  C.W. from Texas

I'm a big fan of your shop. You have things in stock and they get shipped promptly. I just do track days now so I am not tearing up stuff like when I raced with SCCA but I will ring when I need something.  R.H. from Texas

Great people to do business with. I bought several items from these guys and was very pleased with the items and their attention to their customers.  R.J. from Florida

I just wanted to add my 2 cents about Pegasus... what a great company to deal with. I have done several orders with them that have gone flawlessly. I even received a letter from them informing me of a small refund to my account due to a miscalculated shipping charge from a previous order. Now that's service. From other racers I have talked with I hear that they keep a large inventory so you don't get that backorder BS. It really bugs me when you order from some online shops and they don't ship it for a week because they never really had it in stock.  Posted on www.redpepperracing.com

Thank you for the excellent customer service. I know I can always count on your technical advice and prompt service.  K & K Racing and Restorations

Your website is one of the best out there. Very easy to find exactly what I was searching for. Very well thought out!  T.Z. from Arizona

I wish to thank the Team at Pegasus for their prompt and helpful service over many years. I have never had a problem and would recommend them to my fellow racers here in Australia.  B.W. from Australia

After being charged 49 cents to mail a couple of o-rings: "Thank you for being one of the few places that doesn't try to ship an o-ring via UPS and charge $10 for it. I'll take another look at your website for future needs."  J.C. from Ohio

A very slick, user friendly online system. Well done!  M.G. from Australia

They always seem to have it in stock and they deliver quick. Their website is well designed and easy to navigate. I shop around to confirm pricing but I always seem to end up at Pegasus 95% of the time.  Google Trusted Store reviewer

Looked all over for a certain fitting to modify my race car. Pegasus was the only one who had it. Perfect fit! They got me up and running.  K.S. from Virginia

Fast delivery. Great customer service. Great price.  G.N. from Ohio

Wow! Thank you so, so much. Amazing service from my friends at Pegasus. I can't tell you how much I appreciate it. I feel very lucky to deal with such lovely people.  E.M. from England

Customer service, as usual and expected, was excellent. Advice was free and respectful. Customer service keeps me coming back, especially when solving the tough questions.  P.R. from Texas

I found your company while surfing the net and I am amazed at the pieces you stock for someone who needs to fabricate parts. Your service is terrific and when talking on the phone to your customer service I felt like you actually 'wanted' my business. Thanks for the good service and keep it up.  J.C. from Texas

While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.

Customer satisfaction is the most important measure of our success

If we ever fall short of your expectations, please let us know about it.

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