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What customers are saying about our service and our website

The following is a random sample of the comments we get from customers nearly every day. Some entries are edited for brevity.

I see the [fire] bottle is already out for delivery to us. I want to thank you for rushing this bottle out. You got us out of quite a bind.  S.G. from Florida

Pegasus had the better price on most of the stuff and they had it all. They also got the parts to me 2 days after I ordered them. I highly recommend them.  Posted on www.alfabb.com

Fast shipping. Items were exactly as described and in great condition. Order arrived promptly & will definitely order with them again.  M.H. from Texas

Thank you for your thoughtfulness. You guys have been first class. Will be at Road America this July. Hope to see you all there!  J.C. from California

Easily one of the most user friendly sites for ordering that I've used on the web.  J.B. from Missouri

I found your company while surfing the net and I am amazed at the pieces you stock for someone who needs to fabricate parts. Your service is terrific and when talking on the phone to your customer service I felt like you actually 'wanted' my business. Thanks for the good service and keep it up.  J.C. from Texas

UPS delivered my package one day late. You refunded my shipping without being asked to do so. Thanks for handling this in such a proactive way. Your service and expertise will keep me coming back.  C.J. from California

You're always the first place I check when needing racing components. I'm often surprised by products you have. Yesterday I intended to order some Red Line Gear Lube and noticed the vinyl graphics section. I needed a couple of pieces of custom vinyl and ordered it in the middle of the afternoon. I shocked when it was on my doorstep before noon today. I really appreciate your business, your customer service, and your attention to detail. Great company!  K.O. from Minnesota

Have been a customer of Pegasus for 20 years. They always perform and always make sure my purchase is right. They have even corrected me when I order something wrong. They strive to get to know their customers.  Google Trusted Store reviewer

I like how your website is designed for online purchases. It's well organized and easy to use. I also like the Paypal option for payment.  J.S. from Pennsylvania

Wow, impressively fast service... Thank you for your outstanding customer service.  J.B. from Washington

Subject: Service quality. You guys are sooooooo much better than the competition! Thanks.  J.W. from California

As you all know, sometimes it's tough trying to find a supplier of odd shaped or sized items. Well, Pegasus came thru for me and the quality is there to boot. Additionally, it was fair priced and shipped fast. You can't do better than that!  J.T. from Colorado

Just a short note to thank you for the excellent service your company offers. I have ordered from you for many years and always with great results. It's nice to work with such a reliable organization. No one matches your supply, your prices, and the speed with which you are able to get product out the door.  M.L. from British Columbia, Canada

Pegasus has the best delivery time of anyone I've used mailorder, for anything. Great job, guys.  D.Y. from Michigan

I've always had good success with my dealings with Pegasus. The only snafu was an experiment in shipping which didn't go as planned. One time out of 50+ purchases in 7 years. Not a bad record.  T.M. from Indiana

You seem to treat everyone like you know them personally and feel that you have a hand in each build that you hear about and supply parts for. This is truly a winning attitude. Just another reason that Pegasus is truly the best!  M.R. from Alberta, Canada

Thank you so much for your help - great customer service! I will definitely be using Pegasus Auto Racing in the future!  J.Y. from Australia

After switching an order from 3 day air to ground service to save on shipping and still get guaranteed delivery on the third day: "Thank you for your prompt attention to my order. Great customer service! Nice to find these days ... not the usual!"  W.M. from Virginia

Pegasus racing is a really great company to deal with. I'm always impressed. I'll definitely recommend you to anyone for their racing supplies.  D.R. from Virginia

Excellent communication throughout the purchase and delivery. I would pay double to be able to deal with people with principles like the folks at Pegasus.  C.B. from Alabama

Your website is one of the best out there. Very easy to find exactly what I was searching for. Very well thought out!  T.Z. from Arizona

After being charged 49 cents to mail a couple of o-rings: "Thank you for being one of the few places that doesn't try to ship an o-ring via UPS and charge $10 for it. I'll take another look at your website for future needs."  J.C. from Ohio

I have been extremely impressed with the service you have provided on my purchase. I am not used to such a good service in the UK, as quite often I have to educate/argue/beg with certain suppliers to provide the goods. It has been a breath of fresh air dealing with Pegasus! Thanks again for your help and advice.  J.B. from England

While it's great to get positive feedback, we also want to hear your suggestions on how we can improve our website or our service. Click here to send an email message. We really do listen.

Customer satisfaction is the most important measure of our success

If we ever fall short of your expectations, please let us know about it.